Responsible Gaming at bdjai — Play Smart, Stay in Control

Our Commitment to Safer Gambling

bdjai is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe that gambling should always remain a form of entertainment — never a financial strategy, never a way to escape personal problems, and never something that creates harm for you or those around you. This page describes the tools and resources available to help you stay in control of your gaming at bdjai.

Our responsible gaming programme is built around a simple principle: you are in charge. bdjai provides a range of tools that put control directly in your hands — from setting the maximum amount you can deposit in a week, to pausing your account entirely if you need a break. These tools are available in your bdjai account settings at any time and are designed to work immediately upon activation.

Player Protection Tools at bdjai

All six tools below are available directly in your bdjai account settings. Restrictions that reduce a limit take effect immediately. Restrictions that increase a limit may be subject to a cooling-off period to protect you from impulsive decisions.

Recognising the Warning Signs

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that your relationship with gambling has moved beyond healthy entertainment. If several of these apply to you, we encourage you to reach out for support.

• Spending more money or time gambling than you originally intended, and finding it difficult to stop once you have started a session.
• Borrowing money, selling possessions, or neglecting essential bills in order to fund gambling activity.
• Feeling irritable, anxious, or depressed when you are not gambling, or when you try to cut down on your gambling activity.
• Chasing losses — placing further bets in an attempt to win back money you have already lost, rather than accepting the loss and stopping.
• Hiding your gambling activity from family members, friends, or colleagues, or lying about the amount of time or money you spend gambling.
• Using gambling as a way to escape stress, anxiety, depression, loneliness, or other negative emotions rather than addressing those feelings directly.
• Neglecting work, study, family responsibilities, or personal health in favour of gambling, or finding that gambling is consistently on your mind even when you are not playing.

Quick Self-Assessment

Take a moment to honestly answer the following four questions. If your answer is "Yes" to one or more, consider speaking with someone you trust or contacting our support team.

These questions are a starting point for reflection — not a clinical diagnosis. If you have any concerns about your gaming habits, please reach out to our support team at [email protected] or explore the self-help tools available in your bdjai account settings.

How Self-Exclusion Works at bdjai

Self-exclusion is a formal, time-bound commitment to take a break from gambling. When you activate self-exclusion on bdjai, your account is immediately suspended. You will not be able to log in, deposit funds, or place bets for the duration of the exclusion period you have chosen. bdjai will remove you from all promotional mailing lists and will not send any marketing communications during your exclusion period.

Self-exclusion periods at bdjai are available in durations of 1 month, 3 months, 6 months, and 1 year. Once activated, a self-exclusion cannot be reversed before the end of the chosen period. This is intentional — it is designed to give you the breathing space you need without the option of reversing the decision on impulse. At the end of your exclusion period, you will be contacted by bdjai before your account is reactivated, to confirm that you genuinely wish to return to the platform.

Age Verification and Player Eligibility

bdjai is strictly an adults-only platform. All players must be 21 years of age or older to register and use the bdjai platform. Age verification is mandatory as part of the KYC process and is conducted before a player's first withdrawal. Players are required to submit a copy of their national identity card (NID) or other government-issued identity document confirming their date of birth. bdjai reserves the right to suspend or permanently close any account where the player is found to be under 21 years of age, and any funds in such an account will be returned minus any winnings generated.

bdjai also takes steps to prevent underage gambling at the household level. If you share a device with younger family members, we strongly recommend enabling parental controls or device-level restrictions on your phone or tablet to prevent minors from accessing the bdjai platform. This is particularly relevant for families in Dhaka, Chittagong, Sylhet, and other urban areas of Bangladesh where smartphones are shared across generations.

Getting Help — You Are Not Alone

If you feel that gambling has become a problem for you or someone you care about, the most important step is to reach out. bdjai's support team is available 24 hours a day, 7 days a week, to assist with activating any of the responsible gaming tools on this page, processing self-exclusion requests, answering questions about deposit or loss limits, or simply listening if you need to talk about your gaming concerns. There is no judgement — our team is here to help.

bdjai also encourages players who feel they need additional support beyond our platform to seek assistance from qualified counselling services in Bangladesh. Speaking with a trusted family member, friend, doctor, or counsellor about a gambling concern is always a positive step.

Tips for Keeping Gaming Fun and Healthy

Most bdjai players enjoy gaming as a recreational activity without any issues. The following practical tips help keep it that way.

• Set a strict entertainment budget before each session and treat it as the cost of entertainment — just like a cinema ticket or a restaurant meal. Never exceed it, regardless of whether you are winning or losing.
• Never gamble when you are emotionally distressed, angry, tired, or under the influence of alcohol. Decision-making in these states is impaired, and impulsive bets are more likely.
• Take regular breaks during gaming sessions. Step away from the screen every 30 minutes, even briefly. This breaks the flow of uninterrupted play and helps you stay aware of how long you have been playing.
• Keep gambling in balance with other activities. Maintain your social life, physical activity, and work or study commitments. Gambling should be one small part of a varied lifestyle, not the central focus of your free time.
• Celebrate wins proportionally. A good session is enjoyable, but treat winnings as a bonus rather than expected income. Banking or withdrawing winnings rather than immediately replaying them is a healthy habit.
• Use bdjai's built-in responsible gaming tools proactively — not just when there is already a problem. Setting a deposit limit or a session reminder from day one is a sign of smart, in-control gaming, not a sign of weakness.