bdjai Privacy Policy — How We Handle Your Data

Overview and Scope

This Privacy Policy ("Policy") sets out how bdjai ("we", "us", "our") collects, uses, stores, and protects personal data submitted by users ("you", "Player") of the bdjai online gaming platform at https://bdjai.pro. This Policy applies to all data collected via the bdjai website, including data provided during registration, KYC verification, deposits, withdrawals, gameplay, and support interactions.

By creating a bdjai account or using any part of the bdjai platform, you acknowledge that you have read and understood this Policy. If you do not agree with how bdjai handles your personal data as described in this Policy, you must discontinue use of the platform. Any questions about this Policy may be directed to [email protected].

Our Six Privacy Commitments

These six principles summarise how bdjai approaches the handling of your personal data. Full details for each are provided in the sections below.

1. Information We Collect

bdjai collects personal data in the following categories. We collect only the minimum data necessary for the purposes set out in this Policy and will not request information that is not genuinely required for those purposes.

• 1Registration data: your full name, date of birth, residential address in Bangladesh, email address, and mobile phone number (used for account creation and identity verification).
• 2KYC verification data: a copy of your national identity card (NID) or other government-issued identity document, and confirmation of your registered Bangladesh mobile number, collected to satisfy age verification and anti-money laundering obligations.
• 3Financial transaction data: deposit and withdrawal amounts, dates and times, the payment method used (e.g. bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers. This data is retained in accordance with our data retention policy and applicable legal obligations.
• 4Gameplay and platform activity data: game history, bet amounts, session durations, and platform interaction logs. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.
• 5Technical and device data: IP address, device type, operating system, browser version, and approximate geographic location derived from your IP address. This data is collected automatically when you access the bdjai platform and is used for security monitoring and fraud prevention.

2. How We Use Your Information

bdjai uses the personal data it collects only for the purposes set out below. We process personal data on the basis of contract performance (operating your account), legal obligation (KYC, anti-money laundering compliance), and legitimate interests (fraud prevention, platform security).

• 1Account creation and management: to create and maintain your bdjai player account, process your registration details, and communicate essential account information such as password reset notifications, deposit confirmations, and withdrawal updates.
• 2Identity verification and KYC: to verify your age (21+ requirement) and identity in accordance with our Terms & Conditions and applicable anti-money laundering obligations. KYC data is also used to prevent duplicate account creation.
• 3Payment processing: to process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and supported bank transfer services. Transaction data is retained for accounting, audit, and dispute resolution purposes.
• 4Fraud prevention and platform security: to detect and prevent fraudulent activity, account abuse, collusion, and unauthorised access. Technical and device data — including IP addresses and login timestamps — is used for this purpose and is reviewed by our security team.
• 5Responsible gaming monitoring: to monitor player activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and deliver session reminders. This processing is in the player's interest and is part of our commitment to responsible gaming.

3. Sharing Your Information

bdjai does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• 1Payment service providers: bdjai shares transaction data with payment processors — including bKash, Nagad, Rocket, Upay, and supported banks — solely to enable the processing of your deposits and withdrawals. These providers are contractually bound to process your data only for this purpose.
• 2Game providers and platform technology partners: game content on bdjai is delivered through technology partners including game studios and live dealer streaming providers. These partners may receive session identifiers and bet data to the extent necessary to deliver their game content. They do not receive your name, NID data, or payment details.
• 3Legal and regulatory obligations: bdjai may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or where bdjai reasonably believes disclosure is necessary to prevent crime, fraud, or harm.
• 4Business transfers: in the event that bdjai or a substantial part of its business is acquired, transferred, or merged with another entity, player account data may form part of the transferred assets. Where this occurs, bdjai will endeavour to notify affected players prior to their data being transferred and being subject to a different privacy policy.

4. Cookies and Tracking Technologies

bdjai uses cookies and similar tracking technologies to operate the platform, maintain your login session, and improve the user experience. The following types of cookies are used on the bdjai platform.

• 1Essential cookies: these cookies are strictly necessary to operate the bdjai platform. They maintain your login session, remember your language preference, and ensure the security of your account interactions. The platform cannot function without these cookies and they cannot be disabled.
• 2Analytics cookies: bdjai uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues may exist. This data does not identify individual players and is used solely for platform improvement purposes.
• 3Session and security cookies: short-lived cookies that expire when you close your browser. These are used to maintain a secure, authenticated session during your time on the bdjai platform and are deleted automatically at the end of each session.

You may disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the bdjai platform, including your ability to log in and place bets. bdjai does not use third-party advertising cookies or cross-site tracking cookies.

5. Data Security

bdjai implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption on all data transmissions, access controls that restrict data access to authorised personnel only, regular security reviews and vulnerability assessments, and secure storage of KYC documents with restricted access logs.

Notwithstanding the above, no data transmission over the internet or electronic storage system is completely secure. While bdjai takes every reasonable precaution to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, bdjai will notify affected players as soon as reasonably practicable.

6. Your Privacy Rights

As a bdjai player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the bdjai support team at [email protected]. bdjai will respond to all valid rights requests within 30 days.

• 1Right of access: you have the right to request a copy of the personal data bdjai holds about you, including your registration data, KYC status, transaction history, and gameplay records. bdjai will provide this information in a structured, readable format within 30 days of a verified request.
• 2Right to rectification: if any personal data bdjai holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Name and address corrections require supporting documentation.
• 3Right to erasure: you have the right to request the deletion of your bdjai account and personal data. Erasure requests will be processed within 30 days, subject to bdjai's legal obligations to retain certain records (for example, transaction records required for anti-money laundering compliance may be retained for a minimum period prescribed by law).
• 4Right to restriction of processing: in certain circumstances — for example, where you dispute the accuracy of data bdjai holds about you — you may request that bdjai restricts the processing of your personal data while the dispute is investigated.
• 5Right to object to marketing: you have the right to object at any time to the processing of your personal data for direct marketing purposes. To opt out of marketing communications from bdjai, contact [email protected] or follow the unsubscribe instructions in any marketing email you receive.

Please include your registered name, email address, and account number (if applicable) in all rights requests to allow bdjai to verify your identity before actioning the request. bdjai may decline to process a rights request where it is unable to verify the identity of the requester or where the request is manifestly unfounded or excessive.

7. Data Retention

bdjai retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Registration and account data is retained for the duration of your active account and for a period of five years following account closure. Transaction data — including deposit and withdrawal records — is retained for a minimum of five years to satisfy anti-money laundering record-keeping obligations. KYC documents are retained for a minimum of five years from the date of the relevant transaction or from the date the account is closed, whichever is later.

When data is no longer required to be retained, bdjai will securely delete or anonymise it in accordance with our data destruction procedures. Anonymised analytical data (where no individual player can be identified from the data) may be retained indefinitely for platform improvement purposes.

8. Minors and Age Restriction

bdjai is strictly an adult platform. No person under the age of 21 is permitted to register or use the bdjai platform. bdjai does not knowingly collect personal data from any person under the age of 21. If bdjai becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated personal data deleted, subject to any legal retention obligations. If you believe a person under 21 has registered a bdjai account, please contact [email protected] immediately.

9. Changes to This Privacy Policy

bdjai reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect or use your personal data — bdjai will notify registered players by posting a notice on the bdjai platform or by sending an email to the registered address on affected accounts at least seven days before the changes take effect.

Your continued use of the bdjai platform following any amendment to this Privacy Policy constitutes your acceptance of the updated Policy. The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how bdjai protects your personal data.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdjai handles your personal data, please contact our support team. We are available 24/7 and aim to respond to all privacy-related enquiries within 48 hours. Our support team serves players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.